Refund
Can I return my order, and how long do I have to do so?
If your order is damaged or you have received an incorrect item, you will have 14 days from receiving your order in which to inspect any goods and inform us of this error, and a further 30 days to return the order for a replacement or a full refund. Please note that requests for replacements are dependent upon our stock levels at that time; however, if we cannot fulfil a replacement, you will be provided with a full refund.
If you change your mind and wish to return an item, you will also have 14 days to inform us by email of this decision and 30 days to complete the return. Upon the return of the item, we will provide you with a full refund. Please note that if the item you return is not faulty, a return & restocking fee (£5) will be deducted from your refund. If the value of your return is over £100, we require you to use your own return method.
If no communication is made within 14 days of receipt of your order, Vivid Games will consider this item as accepted by you, the customer.
Please note that Vivid Games takes no responsibility for any goods that are either lost or damaged on their return to us. The risk in the goods will remain with you until they are returned to Vivid Games. We therefore advise that customers use a fully established, tracked, and compensated service to return their goods to our warehouse. If an item is lost in transit on its return, Vivid Games may, in its sole discretion, refrain from processing any refund and require evidence from you of the items being sent back to us. For the avoidance of doubt, refunds will only be processed once all returned goods have been processed in our warehouse and have been assessed as being returned in the same condition in which they were sent.
Can I return my order past 14 days?
If you have informed us of an issue (such as a fault or damage) within 14 days of receiving your order, you may return your good(s) within 30 days of receiving your order for either a full refund or a replacement. Vivid Games will verify the fault before approving a refundable return and reserves the right to reject returns should no fault be identified.
How can I return my order?
If you wish to return your order, please email info@vividgames.co.uk and the return address will be provided .
Please note that if your item is not faulty, £5.00 will be deducted from your refund to cover postage. You will then have 30 days to return your order. Please keep a note of your tracking number so we can use this in the event that your parcel goes missing.
When will you issue the refund?
Once we have received your returned item(s), we will process your refund within 14 days.
How will you refund me?
We will issue the refund using the same payment method you used when you placed your order, unless you have expressly agreed otherwise.
In any case, you will not incur any fees as a result of the refund.
Need help?
Contact us via email address, info@vividgames.co.uk. Or fill out the contact form at contact us page.